Privacy Policy

01Introduction

Dizibook ("Dizibook," "we," "us," or "our") is committed to protecting the privacy, confidentiality, and security of information collected from users of our platform.

This Privacy Policy explains how we collect, use, store, protect, and manage information when small business owners and other business users ("Customers," "Users," "you," or "your") access or use our website, software platform, tools, and services (collectively, the "Services").

Dizibook is a brand operated by Dizignate LLC, a limited liability company registered in the State of Wyoming, United States of America (registered office: 30 N Gould St, Ste R, Sheridan, WY 82801, USA). Operations and customer support are partly delivered by team members located in India.

This Privacy Policy is designed to comply with:

• U.S. federal and state data-protection standards (including CCPA/CPRA principles where applicable)
• A2P 10DLC messaging requirements and TCPA compliance
• Carrier and messaging compliance guidelines
• GDPR/UK GDPR principles for users in the European Economic Area and United Kingdom
• SaaS industry best practices

By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you must not access or use the Services.

02Who this Privacy Policy applies to

This Privacy Policy applies to:

• Small business owners, service providers, agents, and other business professionals using Dizibook for CRM, marketing, lead generation, or communication purposes
• Paid subscribers and authorized users of any Dizibook account
• Website visitors who submit forms, book demos, or contact us
• Individuals whose information is entered into the platform by our Customers ("Contact Data subjects")

Dizibook is a business-to-business (B2B) platform. We do not market services directly to consumers on behalf of ourselves.

03Information we collect

3.1 Information collected from our Customers

When a business user registers for and uses Dizibook, we collect information necessary to provide the Services, including:

• Full name
• Business name
• Email address
• Phone number
• Business address
• Industry or niche information
• Login credentials (passwords are stored as one-way hashes; we never see them in plain text)
• Account configuration details

This information is used strictly for platform access, service delivery, billing, support, and compliance purposes.

3.2 Information entered by Customers about their leads and contacts

Our Customers may enter, upload, or collect information about their own leads, prospects, clients, or contacts ("Contact Data") using the platform. This may include:

• Names
• Phone numbers
• Email addresses
• Communication history
• Appointment information
• Notes, tags, and pipeline stages

3.3 Information collected automatically

When users access the website or platform, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Log data and timestamps
• Usage patterns and feature interactions
• Referring URL

This data is used to improve platform performance, security, and reliability.

04SMS consent and A2P 10DLC compliance

4.1 How SMS consent is obtained

Dizibook requires Customers to collect explicit, prior consent from their contacts before sending SMS messages. Consent is typically obtained by the Customer through:

• Web forms with clearly worded opt-in language
• Landing pages and lead capture forms
• Appointment booking forms
• Opt-in checkboxes (must not be pre-checked)
• Text-based opt-in keywords (e.g., texting "JOIN" to a number)
• Written agreements or other documented permission

Consent language is determined and presented by the Customer and must clearly disclose:

• That the contact agrees to receive SMS messages
• The purpose of the messages and the sender's identity
• Approximate message frequency
• That message and data rates may apply
• How to opt out at any time (and that consent is not a condition of purchase)

4.2 How SMS consent is used

SMS consent is used only to enable Customers to send messages to contacts who have provided permission. Dizibook:

• Does not initiate SMS messages on its own behalf to Customers' contacts
• Does not add contacts to messaging lists without Customer action
• Does not override Customer-controlled opt-in or opt-out settings
• Does not share consent data with third parties for marketing purposes

All SMS messaging activity is initiated and controlled by the Customer.

4.3 Opt-out handling

Dizibook systems support standard opt-out mechanisms:

• STOP
• UNSUBSCRIBE
• END
• QUIT
• CANCEL

When a contact opts out:

• Messaging to that number is blocked automatically
• The opt-out status is respected across all campaigns and workflows
• A confirmation message acknowledging the opt-out may be sent (one-time)

Customers are responsible for ensuring opt-out language (e.g., "Reply STOP to unsubscribe") is included in their messages and opt-in disclosures, as required by carrier policies and the TCPA.

05Phone number storage and use

5.1 Storage of phone numbers

Phone numbers are stored within the Dizibook platform only for the following purposes:

• Account access and verification
• Platform communication (account notifications, security alerts)
• CRM functionality (storing contact records on behalf of Customers)
• Messaging and calling features enabled by the Customer

Phone numbers are stored securely with encryption at rest and accessed only as required to deliver the Services.

5.2 No sale of phone numbers

Phone numbers are used strictly to provide the Services requested by the Customer.

06AI Employee data handling

Dizibook offers an "AI Employee" feature that uses artificial intelligence to reply to leads, qualify inquiries, and book appointments on behalf of our Customers.

AI features are powered by our underlying platform partner. When the AI Employee is active in a Customer's account:

• Conversation content (lead messages, AI responses, summaries) is processed in order to generate replies and store conversation history
• Customer-provided context (business info, sales scripts, FAQs configured by the Customer) is used to personalize the AI's responses
• Conversation logs are retained inside the Customer's account for the duration of the subscription, subject to the retention rules in Section 11
• Data processed through the AI Employee is governed by this Privacy Policy and the data-handling commitments of our underlying platform partner (see Section 9)

Customers are responsible for ensuring the AI Employee is configured and used lawfully — including providing accurate disclosures to their contacts where required by applicable law.

07How we use information

Information collected through Dizibook is used solely to:

• Provide, operate, and maintain the platform
• Enable CRM, automation, and communication features
• Authenticate users and manage accounts
• Process subscriptions, billing, and refunds
• Provide customer support and onboarding
• Maintain platform security and detect fraud or abuse
• Send transactional notifications (account, billing, security)
• Comply with legal, regulatory, and tax requirements
• Improve product reliability based on aggregated, anonymized usage data

We do not use Customer or Contact Data for our own independent marketing purposes.

08Communication data (SMS, email, calls)

To provide platform functionality, Dizibook may store:

• SMS message content sent or received through the platform
• Email message content sent or received through the platform
• Call logs and metadata (caller, recipient, duration)
• Call recordings (only if enabled by the Customer)
• AI Employee conversation transcripts

This data is stored only to deliver Services, maintain message history, and support troubleshooting and compliance.

Customer responsibility: Customers are solely responsible for obtaining consent (including two-party-consent recording laws where applicable), ensuring lawful communication, and managing contact preferences. Dizibook does not determine messaging content, recipients, or the legality of Customer communications.

09Sub-processors and third-party services

To deliver the Services, Dizibook relies on a small set of trusted third-party service providers ("sub-processors"). Each sub-processor is bound by appropriate data-protection terms.

This list may be updated as the Services evolve. Customers can request the most current sub-processor list at [email protected].

10Cookies and tracking technologies

Dizibook uses cookies and similar technologies to:

• Enable core platform functionality (authentication, sessions)
• Analyze website usage and platform performance
• Improve user experience and remember preferences
• Measure marketing campaign effectiveness

Details about specific cookies and how to manage them are explained in our Cookie Policy.

11Data storage, security, and retention

We implement reasonable administrative, technical, and organizational safeguards to protect information, including:

• Secure cloud hosting environments
• Encryption in transit (TLS) and at rest
• Restricted internal access on a need-to-know basis
• Multi-factor authentication on administrative accounts
• Regular security reviews and access audits

No system is completely secure, and absolute security cannot be guaranteed.

Retention. We retain information only for as long as necessary to provide Services, meet legal obligations, resolve disputes, and enforce agreements. When a Customer cancels, account data is retained for a reasonable wind-down period (typically 30–60 days) before deletion or anonymization, unless a longer retention period is required by law. Customers may request earlier deletion subject to legal and contractual requirements.

12International data transfers

Dizibook is operated by Dizignate LLC, a U.S. entity. Operations and customer support are partly delivered by team members located in India. As a result, information may be processed or stored in jurisdictions outside the user's country of residence, including the United States and India.

For users located in the European Economic Area, the United Kingdom, or other regions with data-transfer restrictions, Dizibook relies on appropriate transfer mechanisms (such as Standard Contractual Clauses or equivalent safeguards) where required. We take reasonable steps to protect information in accordance with this Privacy Policy regardless of where it is processed.

13Your rights and choices

Depending on your jurisdiction and applicable law, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your information ("right to be forgotten")
• Restrict or object to certain types of processing
• Data portability — receive a copy of your information in a structured format
• Withdraw consent at any time where processing is based on consent
• Opt out of non-essential communications
• Lodge a complaint with a supervisory authority

For California residents: Under the California Consumer Privacy Act (CCPA/CPRA), you have additional rights including the right to know what personal information is collected, the right to delete, the right to correct, and the right to opt out of "sale" or "sharing" of personal information. Dizibook does not sell personal information.

To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law (typically 30 days).

14Payments and billing data

All payment transactions are processed through Stripe. Dizibook:

• Does not store full credit card numbers
• Does not process payment details directly on our servers
• Receives only payment confirmation and limited card metadata (last 4 digits, brand, expiration) needed for billing administration

Billing data is handled securely by Stripe in accordance with its own privacy policy and PCI DSS compliance standards.

15Children's privacy

Dizibook is intended for users 18 years of age or older. We do not knowingly collect personal information from minors. If we learn that we have collected information from a person under 18, we will delete it promptly. Parents or guardians who believe their child has provided information to Dizibook should contact us at [email protected].

16Policy updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated via the platform or by email to account administrators where reasonably possible. The "Last updated" date at the top of this policy reflects the most recent revision.

Continued use of the Services after changes are posted constitutes acceptance of the updated policy.

17Governing law

This Privacy Policy is governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles. Any dispute arising from this Privacy Policy or the Services shall be resolved in the courts of Wyoming, except where applicable law provides otherwise.

18Contact information